Refund & Return Policy

Effective August 13th, 2026

You have 30 days from delivery to request a return. Email info@claramonroe.com with your order number and we will send you the return address and instructions.

How a return works

  1. Email us within 30 days of delivery with your order number and the item you would like to return.
  2. We approve your request and send you the full return address. Please do not ship anything back before you have this — parcels sent to an unapproved address cannot be processed.
  3. Send the item back using a trackable shipping method. Return shipping is at your own expense.
  4. Once we receive and inspect the item, we issue your refund within 14 days to your original payment method.

Return conditions

  • Items must be unworn, unwashed and undamaged, with all original labels attached.
  • The return request must be submitted within 30 days of delivery.
  • Returns must be sent using a trackable shipping method.
  • Return shipping costs are the customer's responsibility.

Where returns are sent

Returns are processed by our fulfillment partner. Please still email us first so we can log your return and match it to your order when it arrives. Full return address is provided after approval.

Responsibility for returned goods

If you choose your own courier for a change-of-mind return, you are responsible for making sure the parcel reaches the return address. Keep your tracking number: it is your proof of shipment. We are not responsible for loss or damage that occurs before the parcel is delivered to our fulfillment partner.

Refunds

Once your returned item has been received and inspected, we aim to issue your refund within 14 days. Refunds are issued only to the original payment method; we cannot refund to a different card or account. How quickly the money appears depends on your bank or payment provider.

Cancellations

Before your order is processed. Email info@claramonroe.com as soon as possible. If your order has not yet been sent to our fulfillment partner, we cancel it free of charge and refund you in full.

After processing has started. Cancellation requests should reach us within 24 hours of ordering. Once your order is with our fulfillment partner it may already be picked, packed or dispatched. Where we can still stop a change-of-mind cancellation at that stage, a cancellation fee of 15% of the order value applies to cover payment processing and handling costs already incurred. The fee and the remaining refund are always confirmed to you in writing before we proceed.

When no fee applies. You are never charged a cancellation fee when the reason is on our side. That includes cancellations because we are delayed beyond the timeframe in our Shipping & Delivery Policy, because we cannot fulfill your order, or because the item you received is faulty, damaged or not what you ordered. In all of those cases you receive a prompt, full refund.

After dispatch. Once an order has shipped it can no longer be cancelled. You can use the 30-day return window instead once it arrives.

Damaged or incorrect items

Check your order on arrival. If something is damaged, faulty or not what you ordered, email info@claramonroe.com within 30 days with your order number and clear photos. We will arrange a replacement or a full refund at no cost to you, and we cover return shipping in these cases.

Please note that decorative details such as sequins, buttons and stones are delicate and should be handled with care.

Contact

Email info@claramonroe.com. We handle all returns and refunds by email.